What if your services became more accessible, clearer and more efficient?

At 5th floor, we believe that digitalization and user experience (UX) are two sides of the same coin.

At 5th floor, we are convinced that digitalization and user experience (UX) are two sides of the same coin.

Together, they enable you to design agile, relevant, and human-centric solutions that are in line with your ever-changing needs.

How do we integrate UX?
Thanks to a team of passionate experts. Our UX researchers help you analyze your uses, understand your expectations and identify your points of friction. Our designers transform this data into innovative solutions through clickable and quickly testable prototypes, in order to validate the choices before implementation.

What we do

“Listen, design, test, improve: the complete UX cycle”

User research (UXR) and functional framing

First of all, we start by listening. Interviews, observations, tests, surveys… Our UX Researchers identify the real needs of your audiences and teams, to ensure that the project is relevant, feasible and useful.

Structuring of pathways and ergonomics (UXD)

Our UX Designers clarify flows, organise information, and trace the most fluid paths.
Trees, wireframes, clickable prototypes: everything is tested and validated before moving on to development.

Testing and continuous improvement

Each interface is tested with target users at different stages of the project.
We iterate quickly to adjust where necessary.

Our approach is based on the responsible and ethical use of artificial intelligence (AI), while respecting privacy, transparency and inclusiveness.

Design of accessible and consistent interfaces

We design screens that comply with accessibility standards (WCAG / RGAA), are consistent with your graphic charter and are easily reusable.

Each project is integrated into a documented design system:

On the Figma side: reusable components, color systems, typography, icons…

On the development side: front-end libraries, tested components.

Our approach

Workshops and co-creation, throughout the project

From the launch, we lead workshops with your business teams, your users and our UX experts in order to:

understand the issues at stake
build together a solution that perfectly meets your needs
avoid unnecessary and costly developments

Workshops are also regularly oxrganized between the UX Research and UX Design teams in order to cross-reference the analyses and bring out the solutions chosen.

The meeting between UXD and UXR

UXR (Research)

focuses on understanding your needs, expectations, obstacles in order to find a clear direction

UXD (Design)

translates this learning into user journeys through, in particular, concrete screens

A coded design system, not just a mock-up!

The design system doesn’t stop at the components in Figma. Our front-end developers work closely with UXR/UXD to translate each component into reusable code for consistency while interacting accessibility standards (buttons, menus, alerts, fields, etc.)

Why 5th floor?

A user experience designed from the start, tested with your audiences, and coded with your developers or ours. Our approach combines research, design and accessibility to create fluid, useful and adopted pathways.

What it changes for you:

Clearer, more efficient services accessible to all

Less friction, fewer errors, more satisfaction

Consistent, maintainable, and scalable interfaces

Tools adopted by your teams and users

Ready to improve your user experience?

FAQ

UX/UI

What is UX in a public service or industries subject to strict regulations?

UX refers to the quality of the experience that users have when interacting with the services offered. The aim is to optimise this experience to make it as pleasant, efficient and intuitive as possible, in order to facilitate access to services and increase user satisfaction

What is the difference between UX Research and UX Design?

UX Research seeks to understand the real needs.
UX Design imagines solutions based on these needs.
The two work together, throughout the project.

Why invest in UX/UI?

To improve the quality of service, reduce unnecessary requests, increase user satisfaction and facilitate the work of your employees.

Is it really useful to organize workshops?

Yes, they allow you to align all stakeholders, test ideas quickly, avoid unpleasant surprises and create a service that really meets your objectives.

Do you work with users in the design phase?

Yes. We organize workshops and tests with end users or internal users to verify that the services meet their needs.

What is a design system?

It is a library of visual components (buttons, menus, colors…) used by both designers (Figma) and developers (front-end code) to ensure consistency and efficiency.

Do you comply with the Accessibility Standards (EAA)?

Digital accessibility — according to the RGAA or WCAG standards — is a requirement that is increasingly present in various sectors, and we fully share its values.

Today, we are applying more and more best practices (contrasts, keyboard navigation, screen reader compatibility, etc.) in our interfaces and our system design. Our teams are being trained, our processes are improving, and we are collaborating with our customers to go further, step by step.

Our goal is to design services that are truly usable by everyone

Do we have to do everything again?

Not necessarily. Our methods help identify priorities and improve what really matters to your users.

What concrete benefits can we expect?

Fewer erroneous entries, more requests processed independently, better user satisfaction and a modernised image of your structure.